Terms and Conditions

By registering on our system, you agree to the following:

• The information you provide (name, address, email and telephone number) is accurate and correct. We use it to post physical products to you when you order them. We also need to keep accurate records of our students, as the CAA requires, since we are an official Declared Training Organisation [GBR.DTO.0357].
• Our intellectual property is defined as (but not limited to) our course content, resources, test and exam questions, answers and explanations, and underlying database structure and data, scripts and web pages (content and logic).
• You won't share your account, course access, or our intellectual property with anyone else.
• You won't abuse our goodwill by registering more than once to gain access fraudulently to free time-limited courses or facilities.
• You won't save or download any part of our intellectual property for any purpose.
• You won't use your personal access to our intellectual property to conduct courses for one or more people by any means (physically or virtually).
• You won't make our intellectual property publicly available by any means (verbal, written or electronic) without our written consent.
• The information you provide to our system will be honest and accurate.

• Once you buy a one-to-one course or an RT exam, we will be in touch to arrange a mutually convenient date and time for it. You must book the date with us within one month of buying the course or exam, otherwise the purchase becomes null and void, with no refund available. We may not be able to offer a date immediately, but we guarantee one within one calendar month of purchase; most of the time we can offer a date within a week. If mutually convenient dates cannot be agreed, no refund will be available.
• Once you have confirmed your attendance on a date and time and then fail to attend, we will charge you a "No Show" fee of £66.00 (including VAT).
• If you wish to change the date or time of your course or exam, you must give at least 72 hours' notice. Otherwise a fee of £66.00 (including VAT) becomes due, in addition to the fee you have already paid.
• Changing the date or time of an already booked course or exam on at least two occasions will result in a fee of £66.00 (including VAT) becoming due, in addition to the fee you have already paid, regardless of how much notice you give us when asking for the change. Each further change will result in a further fee of £66.00 (including VAT).

• If you buy a course and do not then make use of it in the time period, we are unable to offer any form of refund or credit.
• If you buy a course by mistake and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can buy the correct one. However, if you have already accessed the course material, no refund will be possible.
• If you buy Test and Exam only access instead of Full Course access and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can buy the correct one. However, if you have already accessed the tests and exams, no refund will be possible.
• If you buy Full Course access but only intended to buy the Test and Exam only option, and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can buy the correct one. However, if you have already accessed the course material, no refund will be possible.
• If you renew the wrong course and let us know straight away, we will be happy to credit your ground school account and cancel that course so you can buy the correct one. However, if you have already accessed the course material since the renewal, no refund will be possible.
• If you buy more months of a course than you meant to and let us know straight away, we will be happy to credit your account and reduce the duration of the course concerned.
• Account credits are used automatically from your account when you make purchases from our system.
• In general, we do not extend courses for free.
• Our servers are managed and provided by a third party. In the event of the system being unavailable we do not generally offer refunds, since the server is usually up more than 99.9% of the time. We may extend course expiry dates across the board in the unlikely event of our servers being down for a considerable period (you'll find we are generous). We do consider individuals case by case, however, since we realise you have studies and exams to complete!

We offer our courses at fantastic value for money. This includes full-colour graphical course material that is fully up to date at all times (when regulations or procedures change, our courses are updated immediately), progress tests and end-of-course (mock) exams, all with fantastic explanations, and timely, personal one-to-one instructor support when you need it, by email, phone or Zoom. Additionally, repeat purchases of courses attract a 10% discount on the initial course price.